Booking & Cancellation Policy
Review these rules before booking your visit to Head Spa Honolulu. If you are visiting Hawaii, consider your flight plans and travel schedule before committing to an appointment.
Booking appointments
We operate by appointment. Book through Head Spa Treatments and review the service, provider, appointment time, current price, and any payment requirements before confirming.
Online appointment settings currently require at least two hours’ lead time and allow service bookings up to 60 days ahead, subject to availability. A membership or package is not required to book.
If your preferred time is unavailable, text (808) 954-0083 with your requested date, time, services, and number of guests. A request for help is not a confirmed appointment.
Canceling or rescheduling
Provide at least 24 hours’ notice to cancel or reschedule.
Cancellations at least 24 hours before the appointment are free of cancellation charges.
Cancellations within 24 hours are charged 50% of the service cost.
Online cancellation and rescheduling are enabled in Vagaro with a 24-hour cutoff. Sign in to your Vagaro account and open your upcoming appointments to manage a booking. If the option is unavailable, contact Head Spa directly. Check that your requested change has been completed; sending a message alone does not show that Vagaro has updated the appointment.
See Vagaro’s customer instructions for canceling or rescheduling for help using its interface.
Arrival and late arrivals
Please arrive five minutes before your appointment for check-in. If you expect to arrive late, contact us as soon as possible.
No-shows
Head Spa’s current Vagaro policy states that a missed appointment without attendance is charged 100% of the service cost.
Deposits, prepayment, and refunds
Review any deposit or prepayment amount shown in Vagaro before you complete a booking. If a payment requirement or its refund terms are unclear, contact us before committing.
Automatic refunds for prepaid appointments are not enabled in the current Vagaro settings. If you have already paid, contact Head Spa to ask whether and how a refund can be handled. A cancellation without a cancellation fee does not, by itself, establish how a prepaid amount is refunded.
Memberships and gift cards
Current Head Spa Club offers specify a minimum 12-month commitment. Membership benefits are non-transferable and cannot be gifted to others. Review the specific membership listing before purchase.
Online membership cancellation is disabled in the current Vagaro settings. Contact Head Spa about membership cancellation or billing questions. Canceling an appointment does not cancel a membership.
Gift cards are offered through Vagaro. Ask Head Spa about redemption or purchase terms that are not clear before buying.
Need help?
Text or call (808) 954-0083, or email contact@headspahonolulu.com. Text or email is preferred while staff are providing treatments. Please include the appointment date/time and the help you need, but do not send full payment-card details.
Head Spa Honolulu is at 1618 S King St, Unit 2, Honolulu, HI 96826. For preparation information, see What To Expect.
